PROCESSING TIMES
Surfboards
- Orders for in stock surfboards will process within 2 business days.
- Pre-Orders and HSSTUDiO Custom orders are processed immediately, but will not dispatch until manufacturing completes. Pre-Orders and HSSTUDiO boards share the same manufacturing time. See current manufacturing time here.
- Orders shipping with Delta Cargo take longer to process. Shipping with Delta Cargo can add up to 2 weeks to an orders processing time.
Hardware and Accessories
- Hardware and Accessory orders will ship within 2 business days.
- Hardware and Accessories ordered with a surfboard will ship at the same time as the surfboard in the same box.
Clothing
- Clothing in stock will ship within 2 business days.
- Clothing available for pre-order will ship when advertised. After placing a a preorder for clothing we will reach out confirming the expected shipment date.
SHIPPING TIMES
Surfboards
- 1-5 Business Days (US Ground Shipping)
- 1-5 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
- 2-7 Business Days (International)
Hardware and Accessories
- 3-7 Business Days (US Ground Shipping)
- 3-7 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
- 7-10 Business Days (International)
Clothing
- 3-7 Business Days (US Ground Shipping)
- 3-7 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
- 7-10 Business Days (International)
SHIPPING COSTS
Surfboards*
- Pick Up in Oceanside, CA – Free
- US – From $39.99 (final charge calculated at checkout)
- Pick Up at Airport (US Zone 2 - Hawaii, Puerto Rico, Alaska) - From $69.99 (final charge calculated at checkout)
- US Zone 2 - Hawaii, Puerto Rico, Alaska – From $149 (final charge calculated at checkout)
- International – From $149 (final charge calculated at checkout)
*If multiple surfboards are purchased, additional shipping costs apply (final charge calculated at checkout).
Hardware & Accessories
- Pick Up in Oceanside, CA – Free
- US – $10
- US Zone 2 - Hawaii, Puerto Rico, Alaska – $10
- International – From $99 (final charge calculated at checkout)
Clothing
- US – Clothing orders under $100 – $20
- US – Clothing orders over $200 – Free
- Hawaii – From $20 (final charge calculated at checkout)
- International – From $25 (final charge calculated at checkout)
SHIPPING: ADDITIONAL INFORMATION
Pick Up
Once you've completed your purchase, you'll receive an email saying we've received your pick up order. Orders will usually be ready the next business day.
When your order is ready for collection, you will be notified by our Customer Service team to organise a pick up time between the hours of 11am - 4pm, Monday to Friday.
Third Party Addresses
We do not ship to third party addresses unless that address is known and can be verified by Haydenshapes.
Changes To Order
Due to the fast turnaround time for our orders, we cannot guarantee that the address can be updated. Please contact our Customer Service team here and we will do our best to assist you.
If your order has already been shipped, please contact the carrier to update your address.
Customs/ Import Duties & Taxes
For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.
Delivery Attempts
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Haydenshapes will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
RETURNS & REFUNDS
Surfboards
Please select carefully at the time when you place your order. There are no returns or cancellations on custom ordered surfboards. This includes sale/ reduced surfboards, limited edition artwork models, HSSTUDiO custom surfboards and made to order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $150 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging.
We don’t accept returns or exchanges on HSOutlet Factory second surfboards or items on sale. These sales are final.
Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Haydenshapes within 24 hours of delivery. This can only be done by E-mail. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Haydenshapes owns the title of any extra goods shipped with your order that have been despatched in error.
There will be no credit given on order price difference, due to price drops.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
Wetsuits
Limited 1-year (from date of original purchase) warranty on workmanship and materials. Under the above guidelines Haydenshapes will repair or replace (at our option) this garment if found under normal use and proper care to be defective. Repairs must be returned clean and dry to the Haydenshapes dealer from which it was purchased.
We will happily exchange if you require a different size (however, please double check our size guide for an accurate fit). You will be responsible for shipping costs back to our warehouse for any exchange. If a wetsuit has been used in water, we will not exchange or replace.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
Clothing, Hardware & Accessories
Haydenshapes offers a 30-day return policy for full-priced items, including clothing, hardware, and accessories. Returns must be made within 30 days from the purchase date and are eligible for a credit note, which is valid for 6 months from the issue date. Please note that Haydenshapes does not cover return shipping costs.
• Returned items must be in their original condition, unworn and with all tags still attached
• Haydenshapes do not offer exchanges, refunds or credit notes on sale items or items purchased with a discount code (excluding the 10% newsletter discount)
• Shipping and handling costs are not refundable
Exchanges: At this stage, we are only able to offer exchanges to Australia & New Zealand customers.
Haydenshapes reserves the right to reject items that do not comply with the above requirements.
A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Haydenshapes within 30 days of purchase to be eligible for an exchange or a refund.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
Post your items and return form to your nearest location below:
Australia:
Haydenshapes Returns
9-11 Tengah Crescent
Mona Vale NSW 2103
Australia
United States:
Haydenshapes Returns
3204 Production Ave Unit E&F
Oceanside, CA 92058
United States
